How do you know if you are delivering what your customer wants? (TeX Show Replay)

2 minute(s) read

The TeX Show?

After 10 years of organizing the TechForum (an internal event within Worldline gathering more than 900 attendees to discover around 50 conferences animated by Worldliners from all around the world during 2 days), a global pandemic made events’ organizers imagine new ways of sharing discoveries and learning experiences within the company.

This is basically how the TeX Show was born: it is a digital and distributed event based on all the conferences which were supposed to be presented at the TechForum 2020. Based on a mix of live streaming sessions and pre-recorded videos, the TeX Show is the occasion for Worldliners to present their achievements and discoveries to their peers, and to learn from each others.

After weeks working on that new challenge, and thanks to the support and sponsorship of our partners GitLab, Checkpoint, and AWS, the TeX Show offers to Worldliners more than 80 sessions presented by 140 speakers from the company, during the whole month of October!

Multiple topics are covered by the conferences: from AI to UX, security, web development, agile methodologies… And guess what? We decided to share with you a small selection of sessions so you can discover our event as well! So please enjoy this first one, and let us know what you think.

How do you know if you are delivering what your customer wants?

Imagine sitting with your customer discussing the work done, but instead of difficult, awkward and sometimes unpleasant conversations. This one is jovial, exciting and very productive.

Emma Dalgarno, Agile Coach within Worldline, shared an interesting presentation during the TeX Show to discuss customer collaboration and how to make sure that you’re actually inline with their expectation.

If you’re interested in enhancing your collaboration processes, communication, and team organization, you’ll probably be interested in that conference as well. Basically, you’ll learn that to increase our success of delivering what customers want, we need to collaborate more, and to do this we can/should:

  • Often deliver usable pieces of the product/service (in iterations)
  • Plan Risk based and Value driven
  • Involve the customer users in refining the definition of iterations
  • Have solid communication strategy
  • Involve the customers users in reviewing the increments

And here’s the video of the conference:

We hope you enjoyed this presentation. Don’t hesitate to let us know what you think about it, and stay tuned for some other topics to be shared with you in the upcoming days.


Written by

Antoine Neveux

I write code and catch Pokemons.

Emma Dalgarno

Agile Coach with skills, knowledge and expertise in implementation and delivery of software development projects. All built over 25years in the banking and finance domain. Started my career as a developer and then working through testing, quality assurance and software development management. Now as the FS Agile Coach, I am having the time of my life helping other achieve great things by finding better ways of working.